Returns & Refunds

We aim to ensure that all orders arrive in good condition and match the items ordered. If there is an issue with your order, please contact us as soon as possible so we can resolve the matter quickly.

Damaged, Faulty or Missing Items

If any items are damaged, faulty or missing, this must be reported within 48 hours of delivery.

If damage has occurred during transit, please ensure the delivery is signed for as “Damaged” and contact us immediately with photographs of:

  • the damaged items
  • the packaging
  • the pallet or carton condition

This information is required so that we can raise a claim with the carrier.

Once the issue has been reviewed we will normally offer one of the following solutions:

  • replacement items
  • account credit
  • refund for the affected goods

Inspect Goods Before Printing

All sublimation blanks should be checked before printing or pressing.

Items that have been printed, pressed or otherwise used cannot be returned or refunded, as they are no longer in a resalable condition.

Returns for Unwanted Items

If you have ordered an item in error or no longer require it, we may accept returns at our discretion.

Requests for returns must be made within 14 days of delivery.

Returned items must:

  • be unused
  • be in their original packaging
  • be in resalable condition

Customers are responsible for arranging and paying for the return delivery.

Returned items may be subject to a restocking charge of up to 20% to cover inspection, repacking and handling.

Return Approval

All returns must be authorised before being sent back.

Please contact us with your order number and details of the return request. Once approved, we will provide instructions for returning the goods.

Returns sent without prior approval may not be accepted.

Refunds

Refunds are processed once returned goods have been received and inspected.

Where items are confirmed to be in resalable condition, refunds will be issued to the original payment method or credited to your trade account.

Delivery charges are non-refundable unless the return is due to an error on our part.

Return Condition

Customers are responsible for ensuring returned goods are packaged securely for transit.

Until the goods are received back at our warehouse, they remain the responsibility of the customer.

We cannot issue refunds for goods that are damaged during return transit due to inadequate packaging.